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Strategic Partnership • 2017 - Present

Luxe Watches

Migrating a luxury retailer from manual workflows to a fully automated DevOps & CRM ecosystem

For over seven years, I have served as the primary technical partner for Luxe Watches. The challenge was not just to “build a website,” but to engineer a system that handles scaling inventory and sophisticated data needs.

Luxe Watches Homepage Hero

01. The Exceptions

Luxe Watches had outgrown their infrastructure. Facing increased traffic and a need for automation, they encountered three critical bottlenecks:

  • Legacy Infrastructure: Hosting crashed during high-traffic product drops.
  • Fragmented Data: History was scattered across emails/Excel. No single source of truth.
  • Manual Overload: Staff were manually typing invoices and stock updates.

02. The Architecture

1. Roots Stack Migration

We abandoned traditional hosting for a professional DevOps workflow using Roots Trellis and Bedrock.

By implementing Composer and Ansible, we ensured the codebase is secure and capable of zero-downtime deployments.

const stack = ["Trellis", "Bedrock", "Ansible"];
return stack.deploy({ downtime: "0ms" });

2. Zoho Ecosystem Integration

I engineered a deep integration using Zoho Flow as the central nervous system.

  • Zoho CRM: Stores a complete 7-year history of client interactions.
  • Zoho Inventory: Online sales trigger instant global stock adjustments.
  • Zoho Books: Invoices generated automatically upon checkout.
Zoho Workflow Diagram CRM Integration

3. Valuation API

To support the buying team, I developed a custom valuation tool. It connects to market data APIs to provide instant, data-backed estimates, drastically reducing time-to-quote.

03. System Output

This collaboration has resulted in a stable, automated digital ecosystem.

  • Efficiency: Finance and Inventory are now fully automated.
  • Stability: The Roots stack handles high-value transaction loads.
  • Intelligence: The sales team now possesses a granular “Single Customer View.”