Zoho CRM (customer relationship management) is a cloud-based customer relationship management software developed by Zoho Corporation. It is designed to help businesses manage and organise their customer interactions and data, and it includes a range of tools and features for sales, marketing, customer support, and more.
Some key features of Zoho CRM include:
- Contact and lead management: Zoho CRM provides tools for managing and organizing customer and prospect information, including contact details, communication history, and sales opportunities.
- Sales and marketing automation: Zoho CRM includes tools for automating sales and marketing processes, such as lead scoring, email campaigns, and automated lead nurturing.
- Customer support: Zoho CRM includes a customer support module that allows businesses to manage and track customer support requests and interactions.
- Analytics and reporting: Zoho CRM includes a range of analytics and reporting tools that allow businesses to track and measure key performance indicators and make data-driven decisions.
Overall, Zoho CRM is a comprehensive customer relationship management software that is designed to help businesses manage and organise their customer interactions and data. It is widely used by businesses of all sizes to improve customer relationship management and increase sales and customer satisfaction.