01. The Service
What you are buying
Website Maintenance is a monthly managed website care service. It includes hosting, SSL, off-site backups,
security and software updates, uptime monitoring, recovery work if the site breaks, and concierge content
changes as described in section 03.
The plan covers two routes in: a takeover of your existing website, or a
new site built by us at no upfront cost (the “Zero Upfront” route). Exact inclusions are
described on the Website Maintenance page at the time of purchase.
02. Pricing & Commitment
£45/mo — minimum term depends on route
- £45 per month, billed in advance, £0 setup fee
- Takeover of an existing site: minimum commitment of six (6) months
- Zero Upfront new build: minimum commitment of twelve (12) months, which recoups the free design and build
- After the minimum term, the service continues month-to-month
- Cancellation after the minimum term requires 30 days’ written notice
All payments are non-refundable once a billing period has started. We are not VAT registered, so no VAT
is added to these prices.
03. Concierge Content Changes
Up to 1 hour per month
The plan includes up to one (1) hour per month of content changes done for you: text edits, image swaps,
price and opening-hours updates, and similar routine amendments. Unused time does not roll over.
New pages, redesigns, new features, SEO content, and other larger work are not included; we will quote
them separately as Bespoke Development
or suggest Managed Growth where that fits better.
04. No Guaranteed Results
Reasonable care, no absolutes
We use reasonable skill and care to keep your site secure, fast, backed up, and online. However, no service
can guarantee 100% uptime, immunity from attack, or any particular search ranking, traffic, or revenue outcome.
Recovery work is included, but results depend in part on factors outside our control.
05. Client Responsibilities
Access + lawful content
- Provide timely access to required systems and accounts (domain, existing hosting, email where relevant)
- Ensure any content you supply is lawful and owned or licensed by you
- Comply with third-party platform rules that apply to your site
Delays caused by missing access or information may affect delivery.
06. Your Domain & Content
Always yours
Your domain name is yours. Where we register or manage it on your behalf, it is registered in your name and
transfers with you if you leave. All content you supply — your text, images, logos, and business information —
remains your property throughout and after the service.
07. Intellectual Property & Leaving
You take a complete working site
All intellectual property used to build and operate the service remains our exclusive property, including
website source code, project files, components, templates, configurations, build tooling, and internal methods.
Once the minimum term has ended and all fees are paid in full, you may leave and take your
website with you: we will supply the complete compiled static website (the “dist” build output) —
a fully working copy of your site that you can host anywhere and continue using for your business.
No source files will be supplied (project files, components, configs, or build scripts).
You must not, without our written consent: reverse engineer or attempt to reconstruct the source code;
reuse the site as a template for other sites; resell, redistribute, sublicense, or share the files; or create
derivative works beyond operating your own website.
Static files are provided “as is”. We are not responsible for third-party hosting configuration, redeployment,
or support after handover.
08. Limitation of Liability & Governing Law
Sensible cap · England & Wales
We are not liable for indirect or consequential losses, including loss of profit, data, revenue, or business
opportunity. Our total liability is limited to the fees paid in the six (6) months prior to any claim.
These terms are governed by the laws of England and Wales. Any disputes will be handled exclusively by the
courts of England and Wales.